CLIPPER® Program Policies and Documents
Clipper is the all-in-one transit card that keeps track of your passes, tickets and cash value, while applying all applicable fares, discounts and transfer rules. It is now accepted on Muni, BART, AC Transit, Caltrain, Golden Gate Transit and Ferry, SamTrans, VTA and San Francisco Bay Ferry. You can also use Clipper to pay for parking in select San Francisco garages. The Metropolitan Transportation Commission (MTC) is the Clipper Program Manager, and MTC holds a contract with Cubic Transportation Systems, Inc. to design, build, operate and maintain the Clipper system. For more information about Clipper or to get a Clipper card, visit www.clippercard.com.
The documents shown below are agreements and/or policies pertaining to the Clipper fare payment system. These documents are applicable to MTC and the transit agencies participating in the Clipper Program. MTC is the party primarily responsible for developing and maintaining the documents shown below. MTC will post updated versions of the documents whenever changes are made.
For questions about any of the documents shown below, contact Lizette Cabie at 415.778.6672 or email lcabie@bayareametro.gov.Clipper Memorandum of Understanding
The Clipper Memorandum of Understanding (“MOU”) defines MTC and operator responsibilities, allows for participation of new operators, and defines a dispute resolution process.
Clipper Operating Rules
The Operating Rules establish parameters and procedures for the operation and maintenance of the Clipper system. This document identifies the different responsibilities of transit operators and MTC with respect to implementation, operation, and maintenance of the Clipper system. It outlines MTC's responsibilities for system policies. Where any rules and/or policies conflict with the Clipper Memorandum of Understanding ("MOU") or the Clipper Contract, the MOU or Contract, respectively, shall prevail.
Clipper Title VI Summary Report
This document presents the findings of an independent consultant hired by MTC to assess the degree to which Bay Area transit operators have complied with Title VI requirements in their efforts to transition Title VI protected customers to Clipper from other fare media. (Title VI refers to Title VI of the Civil Rights Act of 1964.)
Clipper Privacy Policy
The Clipper Privacy Policy is intended to provide an understanding of how MTC handles personally identifiable information (PII) collected by the Clipper Fare Payment System (FPS) program. This policy explains the types of information collected from Clipper customers; the third parties with whom MTC may share this information; and the process by which Clipper customers are notified about material changes to this policy.
- Clipper Privacy Policy (PDF)
Clipper Brand Standards Guide
The Clipper brand name, logo and card image are registered trademarks and may not be used without permission from MTC. Any use of the Clipper brand must also comply with Clipper’s viewpoint-neutral advertising requirements. MTC reviews materials developed by others to ensure consistency and to protect the Clipper brand. All designed materials referencing the Clipper brand must be reviewed and approved by MTC prior to publication. Please download and read the Clipper Brand Standards Guide and use the link included in the guide to complete the Clipper Brand Compliance Review form and upload any materials featuring the Clipper name or any of the logos or card graphics.
MTC’s Transit Coordination Implementation Plan (Resolution 3866)
MTC Res. 3866 (Transit Coordination Implementation Plan) documents coordination requirements for Bay Area transit operators to improve the transit customer experience when transferring between transit operators and in support of regional transit projects such as Clipper. If a transit operator fails to comply with Res. 3866 requirements, MTC may withhold, restrict or reprogram funds or allocations. Res. 3866 supersedes MTCs earlier coordination plan, Res. 3055.